LucidLink: Changing the Credential Retrieval Timeout

Introduction

For users who get the error message Lucidlink credential retrieval timeout, the Strawberry client allows for a custom credential retrieval timeout that can help mitigate the issue.

Requirements

• Requires Strawberry Client version 6.6.18 or later.

h2 Usage

1. Navigate to /Users/Shared/Preferences/PAM/config.
2. Open pamclient.json with a text editor. If you are using the Strawberry client with multiple configuration files, open the one that you wish to edit.
3. Add the line "lucidlink_credentials_timeout": xyz,, whereby xyz should be replaced with a numerical value, represented in milliseconds (ms). For reference, 1000 milliseconds equals 1 second.
4. Make sure that the indentation is correct and save it.

Example Configuration File with a Credential Retrieval Timeout of 10000 Milliseconds (10 Seconds)

{
    "configured": true,
    "create-desktop-shortcuts": true,
    "edit": "edit01_remote",
    "lucidlink_credentials_timeout": 10000,
    "edit-apps": {
        "aep": [
            "/Applications/Adobe After Effects 2025/Adobe After Effects 2025.app",
            "1"
        ],
        "prproj": [
            "/Applications/Adobe Premiere Pro 2025/Adobe Premiere Pro 2025.app",
            "1"
        ]
    },
    "lucidlink-mount-method-config": 0,
    "server": "https://acme123.skies.link/",
    "storage-type": 2,
    "test-mount": false
}